HR Works, Inc. is seeking an Intern to join the team (on-site) in our Outsourced Benefits and Leave Administration Services department in Summer 2022. This is an exciting opportunity to gain detailed knowledge of this critically important aspect of HR, as well as exposure to other areas that can include HR Strategic Services, HR Consulting, HR Compliance, HR Technology and Payroll, Affirmative Action and Talent Acquisition. This is a part-time, paid internship.. If you are ready to take your HR knowledge to the next level and learn about the unique aspects of the Benefits and Leave Administration area, we encourage you to apply to HR Works!

ESSENTIAL FUNCTIONS

• Shadow phone calls with clients and coordinators to understand employee needs, benefits questions and leave requests.
• Document important information from calls and identify questions to review with your supervisor.
• Provide support to other team members as needed including but not limited to, entering information into the leave administration software, creating leave packages, running change reports and completing related action items, preparing leave or COBRA packages to be printed/mailed, scanning returned paperwork.
• Attend team meetings and complete required training, as assigned.
• Accomplish all other duties and tasks as appropriately assigned or requested.

LEARNING GOALS

• Understand the steps involved for helping employees through a leave request, creating employee leave packets, understanding what leave(s) they are eligible for, and the legal compliance and considerations involved.
• Understand the importance of benefits packages to companies, common questions around benefit options and the legal compliance and considerations involved.
• Gain experience within an office environment and practice professional communication skills on-site and with remote team members.
• Gain exposure to other departments/HR functions to understand the Human Resources field as a whole.

EDUCATION & EXPERIENCE

• Junior or Senior, pursuing a degree in Human Resources, Business and/or related field OR Second Year Associate's degree student pursuing a degree in Human Resources, Business and/or related field.
• At least one year of customer service experience is preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Excellent customer service and follow through skills.
• Proficient computer and technology skills (including Microsoft Office, Teams, Zoom, etc.)
• Ability to learn and use multiple HRIS systems and other software.
• Effective communication (verbal and written) and interpersonal skills.
• Attention to detail and ability to work with multiple priorities and deadlines.
• Ability to work collaboratively both in-person and virtually.
• Ability to maintain a high level of confidentiality.

Why Intern with HR Works? We are passionate about Delivering Quality Service and are committed to our employees' Professional Learning and Growth. Our standard of excellence is unwavering in the focused HR services we provide to our clients, with recognition including:

• Certified Great Place to Work
• Best Place to Work in New York State - Our 12th Consecutive Year on the List!
• Recipient of Rochester Business Ethics Award
• Rochester Top 100 and INC 5000

HR Works, Inc. is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. HR Works, Inc. will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.