Intern - Junior Automation Administrator - Remote
Intern - Junior Automation Administrator - Remote
Intern - Junior Automation Administrator - Remote
At TTEC, we're all about the Human Experience. Elevated. As an Intern - Junior Automation Administrator working remotely in the US, you'll be a part of creating and delivering amazing employee experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Looking for a summer internship where you'll learn processes over a multitude of systems? Where you'll work with the architect to resolve logic issues between different systems that need to work as one? You'll be responsible for providing back-end assistance that ensures call/customer interaction recording requirements are met and are compliant. You'll work with systems such as Nice, Nexidia, Automate and Windows as well as work with SQL. You'll work with a team in an inclusive environment.
You'll report to the Systems Software Engineering Architect. In this role, you'll impact the the customer and employee experience.
During a Typical Day, You'll
- Quality Systems Support
- Work with other departments and compile data that will then be used by the architect when building automated processes
- Regular monitoring of backend systems to ensure functionality and compliance with customer interaction recordings
- Assist with systems outages working under the direction of the architect
- Ensures automation processes are running data/recordings are flowing
- End-User Support
- Prioritize issues and provide fast response time for resolution
- Once trained, answers queries on end-user systems use
- Client and Customer Satisfaction
- Consistently communicates with internal and external customers for system updates
What You Bring to the Role
- Working knowledge of database applications like SQL
- Working knowledge of MS Office (Excel, Outlook, PowerPoint), or ability to learn technology quickly
- Server, networking, infrastructure experience
- Strong analytical and math/statistics skills
- Ability to respect and ensure strict confidentiality of customer data.
- Demonstrated multi-tasking capability and proven success in dynamic environments
- Strong attention to detail and desire to follow procedures
COMPENSATION & BENEFITS
The anticipated starting range for individuals expressing interest in this position is $22. 12 - $32.69 hourly. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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